Customer Service:

Contact Us: Ph: 603.205.5596 Email: help@InYourFacePerformance.com

Order Tracking/Status

Payment Options

Shipping and Handling

Warranties/Damaged Goods

Return/Exchange Items

Pricing/Photo/Text Errors

General Policies

Payment Options

Credit Card We accept MasterCard, Visa, Discover, and American Express. Make sure to enter your complete account number and expiration date. For your protection, we security check all credit card orders. Online orders are processed using a secure server and shopping cart. Money Order, Bank Check, Certified Check Your order will be shipped within 24 hours upon receipt of your payment. Please do not send cash. (phone orders only)   Personal Check Your order will be shipped within 7-10 days upon receipt of your payment, after your check has been cleared. (phone orders only)

Shipping and Handling

Shipping is determined by weight of item(s) and method of shipping (ground, 3-day, 2-day, overnight). A $9.99 handling charge will be added to each order. Overseas shipments are subject to additional $9.99 and transfer fees may apply up to $19.99. All items designated "Truck Freight" will be invoiced at an additional price depending on weight and designation. Charges vary from $79-$250 depending upon weight. This price includes door-to-door delivery to your chosen destination. Due to certain freight carriers' specifications, some parts are subject to the following charges: Oversize Charge of $5.99 Non-Box Charge of $5.99 Hazardous materials must be shipped by ground at an additional $20.00 per box, in addition to normal handling charges.

Warranties/Damaged Goods

Warranties/Damaged Goods Make sure to inspect your shipment upon arrival! Report any damage or shipping related breakage immediately to the carrier. Used items still under manufacturers warranty may have to be inspected by a factory representative before a refund or exchange can be authorized. Contact us for all matters related to factory damaged goods NOT caused my shipping.

How to Make a Return/Exchange

If you are not completely satisfied, return the new/unused item in the original box prepaid within 30 days, with a copy of the invoice, for a refund/exchange. When making a return, please follow these directions carefully so your return can be processed as quickly as possible. 1. Print and fill out the Return/Exchange Form completely. Make sure to include it with your return/exchange and make a copy for your own records. NO returns will be accepted without this form. 2. Make sure to include a copy of your original invoice with your return as well. NO returns will be accepted without a copy of it. 2. Fill out our quick online Return/Exchange Authorization form as you may need an RMA # or call-tag sent to you. You will receive instructions on where to send your return/exchange within 24 business hours (please call if you need faster service). - All merchandise returned is subject to a 15% restocking fee. - No COD or freight-collect shipments will be accepted. - Credit will be issued for merchandise only - no refunds on handling/shipping charges. - Sorry, NO RETURN ON INSTALLED OR MOUNTED ITEMS. Please check fitment before installing parts or mounting tires or rims to ensure correct sizing and offset. - The sales of special orders are final and no items may be returned. - No returns accepted after 30 days from invoice date.

Pricing/Photo/Text Errors

All prices are subject to change without notice. Chick Performance disclaims responsibility for any printing or typographical errors, and does not guarantee that all information found on this site is accurate. Images of parts listed may not always exactly represent the item. Some images are used for general reference only.